We have a 14-day return policy, which means you have 14 days after receiving your purchase to request a return.
To be eligible for a return, or refund your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Due to health and safety reasons, we do not accept returns if the package has been unsealed. We require the receipt of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.
As we offer an online service, it is your responsibility to ensure you check item descriptions, colour, size, etc before ordering as our system is fully automated.
Do I have to pay for the shipping for my return
Yes all returns shipping costs will need to be paid by the customer
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Sending back the item or items does not guarantee approval for a refund. If approved we will refund back to your original payment method. Please remember it can take some time for your bank or credit card company to process the refund. Please note the shipping fee which is inclusive of our selling price is non refundable.
We are a Australian Registered Business
Nothing on this page limits any rights you have under Australian Consumer Laws.
If an item you purchased fails to work as it is advertised, you have the right to ask for a repair, replacement, or refund under Australian law. The solution we provide will depend on the severity of the issue.